Our Promise To You

We are so thankful you're here spending time with us. I understand that visiting websites these days is sort of a crap shoot -- you're not REALLY sure who to trust out here!

So I thought it might be a good idea to share Our Promise To You.

  • We promise to offer you the VERY BEST customer service we can.

In fact, we pride ourselves on the service we provide to each and every one of you, whether you are a customer or not. Just Contact Us and we'll always do our best to get back to you within a reasonable amount of time. In other words, you are never alone out here!

  • We promise to only share the information and tools that will help to make your vegan life easier. No more. No less.

We've been around since February 2007. Since that time, we have received a LOT of emails asking us which products and kitchen tools we use and recommend. If we make any recommendations to you, it's because we use it, it has made our life easier, and we feel it will do the same for you.

Sometimes a product will become unavailable for whatever reason -- usually it's because a company has gone out of business or has stopped offering that particular product. I know, such a bummer. So we spend a great deal of time and expense and testing to find a suitable replacement that is at least as good as if not better than the original recommendation.

So if you see any changes in products around these parts, it NEVER means the original recommendation was a bad one. Just for whatever reason we had to switch things up.

  • We promise to make your entire experience on our website positive and stress-free.

We get a lot of emails each week, and we always do our best to answer them in a timely manner. One question we often get is about the actual process of making purchases. We use Paypal as our processor simply because it's the most affordable option for us at this time -- and we can then pass that savings on to you.

So please know all Add To Cart buttons that you see scattered around the site are connected. This makes it possible for you to move around to various articles and check out what we offer, secure in the knowledge that your purchases will stay put in your cart until you checkout.

Also, many of you ask how to make purchases without PayPal. The answer? Simply click the button that says "Pay With PayPal" and it will lead you to a screen that gives you the opportunity to pay with a credit card instead.

Please know how much we appreciate any and all purchases you make through us because that allows us to continue bringing you all the content and special deals we can.

As always, thank you so much for spending this time with us. We're here if you need us.

Enjoy your day.    :)

Giant hugs to you!

Sassy's Signature

p.s. We get notes like this all the time from our satisfied customers and website guests. They mean the world to us! Which is why you'll find them plastered all over our website...

Heart with quotes"Thank you very much Sassy for your excellent technical support and for helping me so quickly and efficiently. Your customer service is one of the best I've ever experienced."
-- Isabelle Lorrain, Sherbrooke, Québec

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Join us May 15th for our next recipe-free seasonal online cooking class - Click here to learn more!